FAQ

ORDER PROCESSING:

Payment must be received before any item is processed and shipped. (This policy is strictly enforced, as each item is packaged to order)

OPERATING HOURS:

Monday - Friday 8am-6pm PST
Saturday 10am - 3pm PST
Closed on all major Holidays.

SHIPPING INFORMATION:

All our shirts are crafted with Love, and standard shipments take up to 10 days to ship out (unless otherwise noted in product description) via USPS and 1-3 business days to arrive within the U.S. You will receive a tracking number once your order has shipped (INTERNATIONAL SHIPPING TIMES VARY). Be advised that Brand Ave. is not responsible for your order once it has been confirmed by USPS to be shipped. This includes wrong shipping addresses given at time of order as well as any stolen packages once they are confirmed to have been delivered. Please contact your local USPS office should you have any questions.

RETURN/EXCHANGE POLICY:

All sales are final. We truly want you to be happy with your purchase and encourage using discretion at the time of purchase. If for some reason you are unsatisfied with your purchase, you must contact us within 3 days of your delivered order to discuss a possible solution.

CARE INSTRUCTIONS:

Machine Wash
- Cold water
- No Bleach
- Delicate Cycle
- Make sure garment is turned inside out.
- Hang dry for best results
- Iron from reverse side, low settings.
- It is best to avoid ironing the image area.

SIZE CHART FOR BRIDAL APPAREL:
BRAND AVE BRIDAL APPAREL SIZE CHART photo BrandAveBridalApparelSizeChart_zpsyv0qc6ya.jpg