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FAQs

WHEN WILL I RECEIVE MY ORDER?

Payment must be received before any item is processed and shipped. This policy is strictly enforced as all our shirts are crafted with Love. Orders ship within 10 business days  (unless otherwise noted in product description) via USPS, and generally 1-3 business days to arrive within the U.S. You will receive a tracking number via email once your order has shipped. 


DO YOU SHIP INTERNATIONALLY? 

Yes we do! We ship international orders Priority Mail. Please note that import duties, taxes, and other charges required to release your order from customs is not included in the item price or shipping cost. These charges are the buyer’s responsibility and will not be refunded by Brand Ave.


WHAT ARE YOUR SHIPPING RATES FOR U.S CUSTOMERS? 

Rates start at $5.00 and vary depending on order amount. We offer free shipping on all U.S. orders over $100 (before tax & shipping).


WHEN SHOULD I EXPECT TRACKING INFORMATION FOR MY ORDER?

Tracking numbers will be provided once your order has been processed and shipped. Once your order has shipped, you will receive an email that will contain a tracking number for your package. Please allow up to 24 hours for the tracking number to become active. If for any reason you do not receive a tracking number within 10 business days, please feel free to reach us directly at. 


HOW LONG WILL ITEMS REMAIN IN MY SHOPPING CART?  

Any items in your cart will remain there for 15 minutes. After that you cart will default back to empty.


CAN YOU GUYS DO CUSTOM SHIRTS? 

Yes we can! All custom orders however must be communicated via email before placing an order. Please do not place an order and leave custom notes at checkout. Please keep in mind that all custom orders are FINAL SALE as they cannot be restocked.


MY PACKAGE SAYS "DELIVERED" BUT I HAVE NOT RECEIVED IT. WHAT DO I DO?  

First check with any family members or neighbors who may have received your package and are safely holding it for you. After a few days if your package still says delivered and you haven't received it, it could be at your local post office awaiting your pickup. You can also call 1-800-ASK-USPS with your tracking number. They may start a postal investigation to find out what happened. Postal theft is a Federal Crime and the USPS will conduct an investigation. Unfortunately, we are not able to give any refunds or resend orders under these circumstances. 


THE ITEM I BOUGHT IS NOW ON SALE. CAN I BE REFUNDED THE DIFFERENCE? 

Since our items are affordably priced, our sales are for a very limited time and usually when the item is first released.  We do not offer price adjustments under any circumstances.  To help you take advantage of sales, we recommend subscribing to our email list as well as follow our social media channels for updates. 

 

HOW CAN I BECOME A BRAND AMBASSADOR FOR BRAND AVE.?  

Throughout the year we post on our social media networks searching for enthusiastic fresh faces to represent our brand. Make sure you follow our social platforms for a chance to join our growing team!


HOW SHOULD I CARE FOR MY SHIRTS?


  • Machine Wash 
  • Cold water 
  • No Bleach 
  • Delicate Cycle 
  • Make sure garment is turned inside out. 
  • Hang dry for best results 
  • Iron from reverse side, low settings. 
  • It is best to avoid ironing the image area. 


OPERATING HOURS:

Monday - Friday 8am-6pm PST 

Saturday 10am - 3pm PST 

Closed on all major Holidays.